Cookies on this website
We use cookies to ensure that we give you the best experience on our website. If you click 'Continue' we'll assume that you are happy to receive all cookies and you won't see this message again. Click 'Find out more' for information on how to change your cookie settings.

Dealing with difficult telephone conversations

This workshop will help participants develop new skills and techniques so that they feel more confident and able to communicate effectively. Key areas covered include:

  • Understanding types of challenging behaviour
  • Developing a personal awareness and understanding why they find certain behaviours challenging
  • Develop effective listening skills
  • Exploring different techniques to manage challenging behaviours assertively and sensitively

Location: Botnar Research Centre, Room G54

This workshop is aimed at staff working on trials.

Please note places are limited, please book early. To book a place please email: octrutrialshub@ndorms.ox.ac.uk

Upcoming events

More events